Billing & Cancellation Policy

Kite Media

BILLING & CANCELLATION

At Kite Media, some services are billed on a recurring basis as outlined in your service agreement. Here's what you need to know should you decide to modify or cancel services:

1. Cancellation Policy
To cancel any ongoing services, you must provide Kite Media with written notice at least 30 days prior to your next scheduled billing date.
Written notice can be sent via email to your account representative or to garrett@kitemedia.com.

If written notice is not received at least 30 days in advance, services and billing will continue through the next billing cycle. After which time, billing will be cancelled and services will be discontinued at the end of that billing period or sooner if you request.

2. Late Payment Policy
Payment for all invoices is due on the date specified on the invoice or on the date of your monthly auto-payment.

Invoices unpaid or auto-payments that are declined for 30 days or more past the due date will incur a late fee of 10% of the total outstanding balance. This fee will be added to the overdue amount and must be paid in full to bring the account current.

Kite Media reserves the right to pause or suspend services on accounts with past-due balances until full payment, including any applicable late fees, is received.

3. Disputes
If you believe there is an error or discrepancy in any invoice or charged service, including charges for ad spend, call tracking fees, software, or any other charges related to your services with Kite Media, you must notify Kite Media in writing within 15 days of the invoice date.

Failure to notify Kite Media within this timeframe will be considered acceptance of the charges as accurate.

All billing disputes should be directed to your account representative or garrett@kitemedia.com for prompt review and resolution.

4. Exceptions
Any exceptions to this Billing & Cancellation Policy must be approved in writing by an authorized representative of Kite Media. Verbal agreements or informal communications will not be considered valid exceptions.

5. Non-Refundable Payments
All payments made to Kite Media are non-refundable, including payments made for services that are cancelled or discontinued before the end of a billing period. Partial refunds or prorated credits will not be provided for services cancelled mid-billing period.

6. Acceptance of Terms
By engaging Kite Media for services, you acknowledge that you have read, understood, and agree to this Billing & Cancellation Policy.